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The United Republic of Tanzania
President's Office - Public Service Management and Good Governance

Tanzania Public Service College(TPSC)

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Application Closed! The application for this course is closed.

This Course Start at: Feb 2, 2026 , End at Feb 6, 2026 at GLS-DSM for 5 Days

Course Details
Name Basic Computer Hardware and Software Troubleshooting
Target Groups ICT Specialists, IT Officers and System Administrators
Description Covers fundamental techniques for diagnosing and resolving common computer issues.
Fee 650000
Coordinator Frank Msewa
Email: frank.msewa@tpsc.go.tz   Phone: +255756666550
Objectives
  1. Identify common hardware problems.
  2. Apply techniques for diagnosing hardware issues.
  3. Perform basic hardware repair and replacement procedures.
  4. Recognize common software problems.
  5. Use troubleshooting methodologies for software issues.
  6. Troubleshoot operating system issues across different platforms.
  7. Implement basic maintenance tasks to optimize computer performance.
  8. Apply techniques for optimizing system performance.
  9. Resolve software conflicts and compatibility issues.
  10. Understand the importance of software updates and patches.
  11. Apply problem-solving skills to real-world hardware and software issues.
Topics
  1. Identify common hardware problems (e.g., connectivity issues, hardware failures)
  2. Techniques for diagnosing hardware issues (e.g., visual inspection, hardware diagnostics tools)
  3. Basic hardware repair and replacement procedures (e.g., replacing RAM, troubleshooting peripheral devices)
  4. Software Troubleshooting
  5. Common software problems (e.g., system crashes, software errors)
  6. Troubleshooting methodologies (e.g., divide-and-conquer approach, system restore)
  7. Troubleshooting operating system issues (e.g., Windows, macOS, Linux)
  8. Basic maintenance tasks to optimize computer performance
  9. Techniques for optimizing system performance (e.g., disk cleanup, defragmentation)
  10. Methods for resolving software conflicts and compatibility issues
  11. Software updates and patches in maintaining system stability
  12. Problem-solving skills to real-world hardware and software issues