This Course Start at: Sep 21, 2026
, End at Sep 25, 2026
at TABORA
for 5 Days
| Name |
Fundamentals of Protocol and Etiquette in the Public Service for supporting Staff |
| Target Groups |
Records Management Assistants, Office Management Secretaries, Office Assistants, Drivers, Receptionists
|
| Description |
|
| Fee |
650000 |
| Coordinator |
Athanas Garaba
Email: athanas.garaba@tpsc.go.tz
Phone: +255764273821
|
| Objectives |
- Apply effective communication principles and professional communication standards in the public service.
- Prepare and manage official correspondence, including letters, emails, memos, and reports.
- Deliver quality customer service and promote citizen-centred service delivery.
- Apply public relations principles to strengthen institutional image and stakeholder engagement.
- Demonstrate effective interpersonal communication, teamwork, and conflict resolution skills.
- Adhere to ethical communication practices, professional conduct, and confidentiality requirements.
- Effectively handle complaints, enquiries, and difficult clients using appropriate communication techniques.
- Utilise digital communication tools and social media platforms responsibly and professionally.
- Apply protocol, customer reception, and front-office management practices in public institutions.
- Communicate effectively with diverse stakeholders while promoting inclusiveness and cultural sensitivity.
|
