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The United Republic of Tanzania
President's Office - Public Service Management and Good Governance

Tanzania Public Service College(TPSC)

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This Course Start at: Dec 29, 2025 , End at Jan 2, 2026 at MOROGORO for 5 Days

Course Details
Name Ethics and Customer Care
Target Groups Secretaries, Receptionists, Cashiers, Record Management Officers, Clerks, Administrators, Public Relations Officers and Other interested officers
Description Focuses on ethical conduct and providing excellent customer service in the public sector.
Fee 650000
Coordinator John Nzunda
Email: john.nzunda2@tpsc.go.tz   Phone: +255742927947
Objectives
  1. Understand and apply the principles of the code of ethics and conduct in public service.
  2. Implement effective customer handling techniques to improve service delivery.
  3. Manage customer complaints professionally and efficiently.
  4. Apply best practices in visitor handling and hospitality within a public service setting.
  5. Contribute to effective teamwork and utilize proper office communication procedures in the public service.
  6. Maintain confidentiality and handle sensitive information appropriately in my role.
  7. Demonstrate front office management skills to enhance the overall public service experience.
Topics
  1. Principles of Code of Ethics and conduct in public service
  2. Customer Handling Techniques
  3. Customer complaints handling Techniques
  4. Handling visitors
  5. Effective teamwork and Office Communication procedures in the public service
  6. Managing confidentiality in the Public Service
  7. Front office management skills
Are you interested? Click here to apply