TPSC | Short Courses

This Course Start at: Sep 14, 2026 , End at Sep 18, 2026 at TANGA for 5 Days

Course Details

Name	Public Service Ethics and Customer Care
Target Groups	Office Management Secretaries, Receptionists, Records Management Officers, Office Assistants, Drivers
Description
Fee	650000
Coordinator	Yuda Kyara Email: yuda.kyara@tpsc.go.tz Phone: +255785700685
Objectives	Understand and apply the Public Service Code of Ethics and Conduct. Promote integrity, transparency, and accountability in service delivery. Deliver quality customer service and promote citizen-centred service delivery. Handle customer complaints and difficult situations professionally. Strengthen communication and interpersonal skills for effective customer engagement. Foster a culture of professionalism and ethical conduct in the workplace.