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The United Republic of Tanzania
President's Office - Public Service Management and Good Governance

Tanzania Public Service College(TPSC)

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Application Closed! The application for this course is closed.

This Course Start at: Aug 3, 2026 , End at Aug 7, 2026 at DAR ES SALAAM for 5 Days

Course Details
Name Public Service Ethics and Customer Care
Target Groups Office Management Secretaries, Receptionists, Records Management Officers, Office Assistants, Drivers
Description
Fee 650000
Coordinator Hosea George
Email: hosea.njovangwa@tpsc.go.tz   Phone: +255693223676
Objectives
  1. Understand and apply the Public Service Code of Ethics and Conduct.
  2. Promote integrity, transparency, and accountability in service delivery.
  3. Deliver quality customer service and promote citizen-centred service delivery.
  4. Handle customer complaints and difficult situations professionally.
  5. Strengthen communication and interpersonal skills for effective customer engagement.
  6. Foster a culture of professionalism and ethical conduct in the workplace.