TPSC | Short Courses

This Course Start at: Oct 19, 2026 , End at Oct 23, 2026 at DAR ES SALAAM for 5 Days

Course Details

Name	Public Service Ethics and Customer Care
Target Groups	Office Management Secretaries, Receptionists, Records Management Officers, Office Assistants, Drivers
Description
Fee	650000
Coordinator	Frank Msewa Email: frank.msewa@tpsc.go.tz Phone: +255756666550
Objectives	Understand and apply the Public Service Code of Ethics and Conduct. Promote integrity, transparency, and accountability in service delivery. Deliver quality customer service and promote citizen-centred service delivery. Handle customer complaints and difficult situations professionally. Strengthen communication and interpersonal skills for effective customer engagement. Foster a culture of professionalism and ethical conduct in the workplace.